IBM Global Services, NextGen Healthcare and HP Services are among the top-performing healthcare IT services vendors in the 1Q12 PSBQ Healthcare IT Services Benchmark
HAMPTON, N.H. (July 12, 2012) — Technology Business Research, Inc. is proud to announce the publication of the first edition of its expanded PSBQ Healthcare IT Services Benchmark, focusing on IT services companies operating in the healthcare sector. The report now tracks the go-to-market, resource management and financial strategies of 18 leading IT services vendors in the healthcare space. “TBR believes HITS vendors are increasingly incorporating healthcare-industry-specific solutions that address the need for data analytics, cloud infrastructure, cybersecurity and mobility,” said Joseph Walent, TBR analyst and healthcare IT services lead. Walent continued, “TBR believes healthcare IT spending by commercial and government entity services buyers will intensify in 2013 as providers, payers, life sciences companies and government agencies seek to maximize the effectiveness of their IT budgets and reduce overall costs while improving healthcare outcomes.”
Five of the companies in the report are healthcare-industry-centric vendors: Allscripts, Cerner, M*Modal, McKesson and NextGen Healthcare. Three of the companies are the healthcare practices of government-centric IT services vendors: General Dynamics, Harris and SAIC. The remaining 10 are the healthcare practices of IT services firms: Accenture, CGI, Cognizant, CSC, Dell Services, HCL, HP Services, IBM Global Services, Infosys and Xerox Services. TBR enhanced the benchmark with a scoring methodology that ranks each of the competitors on their relative performance across market strategy, resource management and financial management metrics. The report provides insight on the current drivers of these vendors’ business performance and the vertical market trends that are attractive areas of focus for the IT services providers to the healthcare industry. TBR also included the healthcare IT services operation of Deloitte Consulting in its nonscored analysis to round out its coverage of the HITS marketplace.
In the expanded PSBQ Healthcare IT Services Benchmark, the top-scoring general IT services providers were IBM Global Services, HP Services and CGI. IBM Global Services, also the overall top-ranked vendor in the benchmark, received solid marks across all three of the scoring metrics. HP Services also performed well in its resource management strategy and earned a high score for its go-to-market strategy built on strong relationships in the state healthcare market. CGI’s persistent investment to rapidly grow its less-developed HITS practice secured the company a strong market strategy score, and high revenue per employee earned it a high resource management strategy score, producing its top-tier finish in the general IT services provider scoring analysis. The top healthcare pure-plays were NextGen Healthcare, Cerner and McKesson. NextGen Healthcare finished as the top healthcare-industry-specific vendor and the second-highest scoring vendor overall due to its strong resource management score, while Cerner placed in the top tier (fourth-highest scoring vendor overall) based on a focus of its own in-house solution delivery and maintenance.
Healthcare IT services vendors in TBR’s 1Q12 PSBQ Healthcare IT Services Benchmark continue to modify their respective portfolios and delivery strategies to cater to a broad and fragmented healthcare IT services market. The increased adoption of IT-based solutions by the healthcare industry around the world to increase efficiency and render improved patient outcomes continues to prove itself as a solid growth area, increasing competition.
Likewise, the decision by the U.S. Supreme Court on June 28, 2012 to uphold the Affordable Care Act served to clarify how healthcare in the U.S. market will be delivered in the coming years and thereby how the needs of the participants in the market will be met. However, TBR does not expect any surge in demand for HITS in the U.S. market until the 2012 presidential election is decided. To discover how the changing political and economic atmospheres continue to influence the development of the healthcare IT services industry and how HITS vendors are adjusting their business approach, look for the 1Q12 PSBQ Healthcare IT Services Benchmark, available now.
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Technology Business Research, Inc. is a leading independent technology market research and consulting firm specializing in the business and financial analyses of hardware, software, networking equipment, wireless, portal and professional services vendors. Serving a global clientele, TBR provides timely and accurate market research and business intelligence in a format that is uniquely tailored to clients’ needs. TBR analysts are available to further address client-specific issues or information needs on an inquiry or proprietary consulting basis.
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